SRVAIS Service Opportunities
General SRVAIS Office Volunteers
The SRVAIS office is always in need of volunteers to work 5-hour shifts in the office (M – W – F) or to remotely respond to callers when the office is closed.
Contact the office at 602-249-1257 and ask for Peggi C. to sign up as a Volunteer, or download an application below and send it to Board@SRVAIS.org.
SATURDAY Volunteers
The SRVAIS Board would like to set up Saturday hours at the office. We are looking for 4 to 5 people who are willing to work just one Saturday per month on a regular schedule. For more details, please contact Vice-Chair@srvais.org
OFFICE MANAGEMENT COORDINATOR Details
- Serves as the Board liaison to the property management company representative and vendor representatives (i.e., cleaning service, copier/printer, door locks, air conditioning and heating, plumbing, ceilings and floors, etc.)
- Communicates with all office volunteers regarding issues affecting use of the office facilities.
- Works with the IT Manager to ensure the office phones and computers are functional and meeting the needs of the volunteers.
- Works with the Board Secretary to maintain on-site office records, electronically or hard copy, for archiving as determined by the Board.
- Provides data entry backup for the Office Volunteer Coordinator to maintain the POS records for volunteers (employees) and Groups/Districts (customers).
- Periodically completes an inventory of office supplies and makes purchases as needed.
- Establishes an inventory of office keys and keeps track of key distribution.
- Keeps the SRVAIS office running efficiently through collaboration with the Board members responsible for the business operations of SRVAIS.
- Participates in the monthly SRVAIS Board meetings and bi-monthly GR/DR meetings to keep the Board and the DR/GRs apprised of the status and needs of the office, and to encourage member participation in SRVAIS service work.
OFFICE VOLUNTEER COORDINATOR Details
- Provide screening, orientation, initial training, and ongoing supervision of the office volunteers.
- Prepare and/or update office volunteer training materials and instructions regarding:
- Phone reception and message retrieval
- Office reception and literature sales
- Pricing and shelving literature
- Preparation of literature mail orders
- Use of the Point Of Sale (POS) system
- Mail distribution
- Schedule and confirm volunteers to provide office reception and literature sales during office hours.
- Provide backup for office volunteers. Respond to questions by phone or text. If possible, act as substitute for call retrieval or on-site reception as needed during office hours.
- Work with Vice-Treasurer to monitor and maintain balance in cash box for literature sales.
- Maintain POS records for volunteers (employees) and Groups/Districts (customers).
- Communicate and collaborate with Board Officers and Coordinators regarding office operations and recognition of office volunteers.
- Attend Board and DR/GR meetings.
- Keep office volunteers informed about decisions, events, policies, etc. that affect services to Al-Anon members.
- Keep the Board Secretary apprised of the contact information for all of the office volunteers.
IT COORDINATOR Details
- Supports SRVAIS and its members with all technology needs in a general way.
- This role complies with all applicable legal and ethical standards required by SRVAIS and relevant external entities – including copyright and PII/privacy
regulations – to prevent legal and ethical violations. - Collaborates with the Website Coordinator if needed to ensure all website content, aesthetics, and functionalities are operating correctly.
- Maintains records of all electronic data, to include website logins and passwords that may only be disclosed to Board Chair, Vice-Chair, Treasurer, and Webmaster, as needed.
- Maintains a backup of all records as outlined in industry Data Recovery Plan (DRP) standards.
- Ensures the Point of Sale (POS) system is updated, maintained, and kept in good standing with the SRVAIS Board.
- With the exception of the SRVAIS website, oversees all technological platforms: Social media, Zoom, and any and all future technologies used by SRVAIS.
- The I.T. Coordinator needs to be proficient in current technology standards and applications. May require advanced proficiency in one or more specific
applications (Microsoft Suite, Google Suite, etc.) - Participates in the monthly SRVAIS Board meetings and the bi-monthly DR/GR meetings to keep the Board and the SRVAIS members apprised of all I.T.-related status and needs.
- Must be able to go into the SRVAIS office when needed.
LITERATURE CO-COORDINATOR Details
- Point of contact for all literature inquiries and purchases.
- Maintain SRVAIS office literature; place orders when needed and keep shelves stocked.
- Ship out literature to fill orders and comply with special requests.
- Monitor mail orders that are on “Hold”. Communicate with customer and ensure completion and mailing of the order when literature arrives.
- Respond to requests for literature return, exchange, or refund.
- Oversee an annual inventory of literature at the calendar year-end and provide a written report of the status or any discrepancies.
- Inform the Board of any important issues that arise and respond to Board requests for information when needed.
- The Literature Co-Coordinator serves as the SRVAIS account representative for Stamps.com:
- Maintains available postage balance
- Prints postage stamps as needed
- Ensures designated office volunteers have security access to weigh and post mail orders
- Tracks delivery of literature mail orders
- Resolves any postage related problems (i.e., tracking packages, refunds, etc.)
- The Literature Coordinators are encouraged to attend the monthly SRVAIS Board meetings and bi-monthly DR/GR meetings to keep the Board and the DR/GRs apprised of relevant literature information and to learn more about SRVAIS operations.
PUBLIC OUTREACH COORDINATOR Details
- Helps SRVAIS spread the word about Al-Anon/Alateen to the general public through the media, professionals, facilities, and organizations about who we are, what we do, and how to get in touch with us.
- The goal is to attract to our program those whose lives are or have been affected by someone else’s drinking, so that those who need our program can find the help and hope we offer. We also strive for name recognition and credibility as a community resource.
- Assembles volunteers and committees for Public Outreach projects. Volunteers do not need prior experience to participate in outreach projects. Valuable experience will come as a natural result of willingness.
- Shares progress and results with the SRVAIS Board and the GRs/DRs at monthly and bi-monthly meetings.
- Has the ability and flexible time to represent Al-Anon at the public level.
- Comfortable making phone contacts.
- Accessible, available, responsive, and flexible.
- Is able to communicate effectively, prepare written reports, and meet deadlines.
- The Outreach Coordinator is encouraged to attend the monthly SRVAIS Board meetings and bi-monthly DR/GR meetings to keep the Board and the DRs/GRs apprised of relevant Public Outreach information and to learn more about SRVAIS operations.
SOCIAL MEDIA COORDINATOR Details
- Maintains and monitors the SRVAIS Facebook page.
- Uses WSO guidelines to make posts that maintain Al-Anon and AA anonymity.
- Needs to be computer savvy and comfortable in the use of FaceBook and enjoy updating FaceBook pages.
- Needs to be able to receive emails from the Board and convert PDF files to JPG images for posting.
- Interacts with users and responds to social media messages, inquiries, and comments.
- The Social Media Coordinator is encouraged to attend the monthly SRVAIS Board meetings and bi-monthly DR/GR meetings to keep the Board and the DR/GRs apprised of relevant Social Media information and to learn more about SRVAIS operations.
- This service position CAN be handled remotely – it is not necessary for the
- Social Media Coordinator to live in the metro Phoenix area to effectively fulfill these responsibilities.
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